Complaints Procedure

Allweis and Co, 64 Leicester Road, Salford, M7 4AR

Complaints Handling Policy

We are committed to providing a high-quality legal service to all our clients.
If however, you have a complaint, please contact us with the details. We have 8 weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. Please note, if we are unable to comply with the timescale, we will tell you why and when we anticipate replying in full.

What Will Happen Next?

  1. We will send you a letter acknowledging receipt of your complaint within 3 days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally, unless inappropriate to\ do so, involve passing your complaint to our Client Care Partner, Mr Jonathan Allweis, who will review your file and speak to the member of staff who acted for you.
  3. Mr Stephen Cordon (or where appropriate, another senior member of staff) may then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
  4. Within 7 days of the meeting, Mr Allweis (or where appropriate, another senior member of staff) will write to you to confirm what took place and any solutions he has agreed with you.
  5. If you do not want a meeting or it is not practicable, Jonathan Allweis will send you detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for either Michael Allweis or Amanda Reed, Partners, to review his decision.
  7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
  8. If you are still not satisfied, you can then contact the

Legal Ombudsman PO Box 6806 Wolverhampton WVI 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within 6 years of the act or omission about which you are complaining occurring [or if outside of this period, within 3 years of when you should reasonably have been aware of it. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiriesgiedalombudsman.org.uk